Integrated+Library+System+(ILS)

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=**A. Policy Statement:**= == The Destiny Follett System is an integrated library system (ILS) used in the Anytown School District. It centralizes and streamlines library management across all schools in the district. It provides circulation, cataloging, searching, reporting and management in one powerful easy-to-use solution. It promotes student achievement and strengthens the library-curriculum connection through subscription services that expand information access for students and teachers while maintaining patron rights. ==

=**B. Follett Destiny Information:**= Follett Software Company version 9.9.3.0 (rc3) - 12/13/2010

=**Hardware Information:**= Minimum Server Hardware* Pentium® 4 or better, 2.5GHz-3.0GHz processor, 2GB RAM, one 146GB RAID-1 or RAID-5 volume with a minimum of 2GB of available disk space on the system drive

for Windows 98 SE, 98 ME, NT 4.0, 2000, XP and Vista. Windows 98 SE, 98 ME, NT 4.0, 2000, XP; 8.0 and higher. Mac® OS X 10.3 and higher.
 * Workstation Requirements:**
 * Microsoft® Internet Explorer** version 6.x/7.0
 * Mozilla Firefox** version 2.x and higher for
 * Mac OS** X 10.3 and higher, and Linux Red Hat
 * Apple Safari** version 1.2 and higher for

Adobe® Reader® version 5.0.5 or higher to view Destiny reports.
 * Staff workstations** will need

//Follett Software Company// //A Follett Corporation Company// 1391 Corporate Drive McHenry, Illinois 60050 (800) 323-3397 or (815) 344-8700 Email: info@fsc.follett.com

=**Account Information:**= Customer #: 1234567 Password: AA

=C. Navigating ILS:= To view a list of step-by-step instructions for using the Destiny system, **CLICK HERE** :

Need detailed instructions for the remote download and setup of Follett Destiny? **CLICK HERE** :

=D. Backup Procedures:= With Destiny, you have full control over backups. The database can be backed up “live” using popular backup agents for SQL Server 2005. Destiny can also be backed up using open file managers. In addition, Destiny provides you with the ability to script system stop and start if you prefer to schedule file-based backups.


 * The Destiny system performs automatic backups. The district can set the frequency of these backups (weekly, bi-weekly, or monthly).

=E. Maintenance Contract:= Upgrades are available periodically from the Follett Company.

All upgrades will be performed by the Anytown School District's Technology Department.

The annual cost of upgrade and support services fee ($700) should be included in the Library Department Budget.

=F. Support:=
 * //__NOTE__ **: Before contacting Follett Technical Support, read and prepare the following information with the** Destiny Troubleshooting Sheet, CLICK HERE**: [[file:Destiny Trouble Shooting Sheet.docx]]**//

//STILL NEED HELP?//
 * Contact technical support online at:**
 * techsupport@fsc.follett.com**

(800) 722-7424 OR 815-344-8700
 * or by phone at:**


 * Be prepared to provide your school's Destiny customer number, the version of Destiny you are using, specific details of the**
 * question/problem, call back #, times available, etc.**


 * Use the **Follett Tech Support Log **to track questions and service requests within your library.** //CLICK HERE**:// [[file:Follett Tech Support Log.docx]]

If the Follett Support technician determines that site administrator or district administrator rights are needed to resolve a problem, take down the specific access level required and //exact// instructions that must be followed, then contact your administrator!

=G. Miscellaneous References and Tools:=

Destiny Handbook:

=H. Annotated Bibliography=

Features a Destiny Handbook in a Word Document file that features a step by step guide on logging into Follett Destiny and using other basic and pertinent features in the ILS. Visit Webpage
 * "Destiny Handbook."** //Scottsdale Unified School District - Destiny Help Overview.// **Scottsdale Unified School District, 15 June 2010. Web. 14 Apr. 2011.**

Lists detailed information for the library media specialist to use when Follett Desting Technical Support is needed. Also contains the "Destiny Troubleshooting Sheet." Visit Webpage
 * "Destiny Support Information."** //Cobb County School District.// **Cobb County School District. 2010. Web. 14 Apr. 2011.**

Contains a file that lists the steps in order to download and set up Follett Destiny Remote. Visit Webpage
 * "Downloads and Setting Follett (Destiny) Remote."** //RILink.// **RILink, 09 Dec. 2010. Web. 14 Apr. 2011.**

Lists basic information about how Follett Destiny is used as an ILS and its purposes in library management. This information was used in creating the policy statement.
 * "Library Media Services - PDC."** //Santa Rosa Home.// **Santa Rosa District Schools. 2011. Web. 14 Apr. 2011.**

Visit Webpage

Contains a great list of "Frequently Used Forms" for library Media Specialists, including the "Destiny Troubleshooting Sheet." Visit Webpage
 * "Library Media Resources - PDC."** //Santa Rosa Home.// **Santa Rosa District Schools. 2011. Web. 14 Apr. 2011.**

Page Created April 14, 2011 by Jenifer Kukucka Kemmerer and Amy Kendrick

Page Updated May 2, 2011